Frequently Asked Questions

How do I book a walking holiday with Natour?

Choose the programme you’re interested in and request it via the form on its page, by email or by calling +34 922 433 001. Natour confirms accommodation availability for your dates and sends you a detailed proposal with no obligation. Once accepted, the booking is confirmed with a deposit of €150 per person (non-refundable) and you’ll receive the confirmation with all the details. Natour is a registered travel agency (licence I-AV-0000598.3) with an AXA surety insurance policy — a guarantee that your booking is protected.

Can I choose the dates of my trip?

Yes. Natour’s self-guided walking holidays have no fixed departure dates: they are organised around you, on the dates you choose and all year round, subject only to accommodation availability. We recommend booking in advance in high season, when the small charming hotels along the routes fill up early.

What payment methods do you accept?

The first payment on account (non-refundable) to confirm the booking can be made by credit card (a payment link will be sent to the applicant’s email) or by bank transfer to the bank details provided. The final payment can also be made in either of these two ways.

How far in advance can I cancel the trip free of charge?

• The deposit of €150 per person is non-refundable in the event of cancellation.
• Depending on the particular conditions of each destination, 100% of the remaining amount will be refunded, with no justification required, between 45 and 16 days before the arrival date — or the date can be changed free of charge.
• Between 15 and 7 days before arrival: 50% refund of the remaining amount or a free date change.
• Between 6 and 3 days before: 25% refund of the remaining amount, with no date changes.
• 48 hours before arrival: 0% refund of the remaining amount, with no date changes.

When and how will I receive all my travel documentation?

By email (primary method): after the final payment, the information and access credentials for the Natour App will be sent to your email. There you’ll find the route notes for each stage or tour and the GPX tracks for reliable navigation, plus the briefing in PDF format and additional information. The App allows a single download (one mobile device only) and works without a mobile or Wi-Fi connection (offline); a second download for another device carries an additional charge of €20. By post (optional): if you prefer the analogue format, on arrival at your first accommodation you’ll receive an envelope in your name with the printed briefing and other useful documentation; this option costs €20.

Can I receive the documentation for my self-guided walking holiday after the first payment on account?

No. Natour sends all the travel documentation only after the final payment has been made — the point at which a cancellation of the trip would enter the penalty period.

Can I bring the final payment forward in order to receive my self-guided walking holiday documentation earlier?

Yes, this is possible, although the cancellation policy changes as follows: after the final payment, 50% refund or a free date change; between 6 and 2 days before the arrival date, 25% refund with no possibility of a date change; 48 hours before arrival, 0% refund.

What happens to my trip if an official alert is declared?

In general, the declaration of an alert does not mean the trip is prohibited. You should check the entry requirements and the return requirements of your home country, allow for possible quarantine, and hold valid travel insurance.

What happens if I have to change the dates of my trip?

You can change the dates at no cost within the free cancellation period. If you have to change the dates within the period in which cancellation charges apply, there may be additional variable costs depending on the destination, the number of accommodations and the complexity of the trip — from €50 to €200 per person — since, in addition to the extra work, it may be necessary to propose and book accommodation at different prices.

What happens if weather conditions force changes to the programme?

If, due to weather alerts or decisions by the authorities, paths or routes are closed and it is not possible to carry out the planned walks or other activities, cancellations or refunds will not be possible. However, Natour will do everything possible to find and organise suitable alternatives so you can continue to enjoy your experience. Any additional costs related to these alternatives (extra transfers, accommodation changes or other services) must be borne by the client.

What preparation do I need for a self-guided walking holiday?

It’s crucial to research your chosen route and the terrain conditions, as the islands have a very rugged relief. You should be properly equipped with maps, GPS, a compass and a first-aid kit. Offline map applications are especially useful in remote areas.

Is it advisable to start with certain routes in particular?

If you’re new to self-guided hiking, start with well-known, well-waymarked routes from the Caminos Naturales networks or officially approved trails. This will let you get used to the volcanic terrain and the particular character of each island before venturing onto more technical routes.

What luggage is suitable for a one-week trip?

For the flight, check with your airline how many bags and kilos are allowed at no extra cost; Natour’s recommendation is 1 piece of luggage (suitcase) and 1 piece of hand luggage. For the walks, a 10-litre daypack can be suitable, with enough compartments for water, a picnic, a windbreaker, sun cream, etc.

What type of footwear is most appropriate for a walking holiday?

Depending on the terrain and relief, either sturdy high-cut boots or trainers may be appropriate. The Destination section of each trip indicates what type of footwear and equipment is recommended in each case.

What other equipment might I need?

We recommend a cap for sun protection and trekking trousers. Depending on the time of year, also additional warm clothing (fleece, softshell) and a small first-aid kit (plasters, disinfectant gel, bandage).

What type of accommodation should I expect on my walking holidays with Natour?

Natour offers small, charming accommodation at strategic points along the route, with the chance to stock up for the next day (supermarkets, cafés, mini-markets) and restaurants nearby for dinner. Large tourist establishments in crowded areas are avoided: the accommodation ranges from small family-run hotels to carefully selected guesthouses, pensions and hostels.

Are the rooms in guesthouses and hostels private, or will I share with other people?

As a general rule, the rooms Natour books are always for private use and are not shared with other travellers. Only if a hiker expressly asks to share a room to reduce the price would this option be offered.

Is the bathroom shared or private?

The bathroom is private to the room and is not shared with other people.

Can I expect breakfast at every accommodation?

Most of the booked accommodations include breakfast. Natour will let you know in each specific case if any accommodation does not include it.

Are dinners included in the package?

No, but around each accommodation you’ll always find plenty of options. The Natour App includes recommendations for the best restaurants and places to eat well wherever you’re staying.

If I need a picnic for my day’s walk, how can I arrange it?

Close to every booked accommodation you’ll always find supermarkets, mini-markets or local cafés where you can buy your picnic for the day’s route.

What time should I leave my luggage ready for the carrier?

It’s important that your luggage is packed and labelled, ready to be collected at the accommodation’s reception, from 09:00 in the morning.

And on arrival at the next accommodation, what time will my luggage be delivered?

Your luggage is usually at the next accommodation by around 14:00. However, the carrier reserves the right to deliver it up to 16:00 if peaks in workload prevent an earlier delivery.

How many suitcases can I bring per person?

You can bring up to 2 pieces of luggage per person.

What is the maximum weight for each suitcase?

No bag or suitcase should exceed 15 kg.

How do I set up the App for the first time?

Go to Google Play (Android) or the App Store (iPhone), search for and download the Roadbook for Discovery app, enter the credentials Natour has sent you and accept the general terms of sale. Then select and validate your trip to start the download.

Can I download the App on more than one mobile device?

No. It’s important to download the app on the phone you’ll be using during the trip; it is not possible to switch to another device later. Once the app is open, do not log out or disconnect the app, as access is lost and a new download is required.

What settings can I customise in the App?

In the side settings menu you can adjust several parameters: sound volume, screen standby mode, direction notifications, map orientation and how the app behaves depending on the network. You can also set the distance at which points of interest are triggered and the off-route alerts.

Should I set anything up before I start walking?

Yes, it’s advisable to adjust the trigger distance for direction alerts to your preference, activate the sound and visual alerts for when you leave the route, and configure standby mode to balance battery saving with the need to check the map regularly.

Can I look through the routes before walking them?

Yes, from the Destination menu you can select any stage and browse the route content. You can zoom in on the map, see the marked points of interest and familiarise yourself with the route before starting it.

How do I start navigation on the first day of the trip?

At the bottom of the main menu you’ll see three icons: select My Steps. Now select the route you’re walking today. After a brief description you’ll find 3 icons: select the hiker icon and then the Start icon below the image. You’ll now see the full route line and a dot showing your location.

How is my trip content organised in the app?

The main menu has 3 sections: 1) Destination, where you see the stages of your trip day by day, with descriptions, accommodation and walking routes; 2) Trip map, the overview map with all the stages numbered; 3) Practical information, with general details about your trip, safety information and travel documents.

How does the voice guidance work during the route?

With the voice function activated, you move along the route and the voice guidance automatically tells you which way to go, with no need to look at the screen constantly. During the walk you can keep your phone in a pocket of your backpack or clothing and receive uninterrupted voice guidance.

What do I do if my phone loses GPS signal?

In deep ravines or dense forest the signal can be lost temporarily. Stay calm, move to a more open space if possible and wait for the device to reconnect with the satellites. In the meantime, follow the physical waymarks on the trail and check your last known position in the app.

How do I know if I’ve strayed from the route?

The app will warn you with a sound and visual alert when you leave the route. If you see your position moving away from the trail line, stop and retrace your steps to the last point where you were on the correct path.

Can I record my own route while walking?

Yes, hiking apps have a record track or start activity option. When activated, the app records your entire route, including distance, elevation gain, time and speed. This is useful for repeating the route, sharing it or keeping a log of your completed walks.

What are points of interest (POI) and how do they work?

Points of interest (POI) are triggered automatically as you pass near them, depending on your walking speed. They can include viewpoints, springs, historic sites or services. The app will alert you as you approach one, letting you decide whether to stop and visit it.

What are the Partners in the app?

Each route may include partner establishments (restaurants, shops, accommodation, etc.). By tapping on them you can view an information card with the address, phone number and other useful details, and a function can guide you to them if you need their services.

What happens to the App after my walking holiday ends?

After the final day of the trip, the app is no longer available. However, the same app and your access credentials will work for a future walking holiday.

How much battery does the GPS use on a long route?

GPS uses a lot of battery, especially if the screen is always on. A 5-6 hour route can use between 40% and 70% of your battery, so it’s essential to carry a fully charged power bank on long routes.

Is it essential to carry a power bank?

Yes, a portable battery is essential for self-guided hiking. It will keep your device charged throughout the day, especially on long routes or when using GPS navigation continuously. It’s one of the most important items in your kit.

How can I save battery while using the GPS?

Activate flight mode after downloading your trip (the GPS will keep working), lower the screen brightness, close background apps and switch off Wi-Fi and Bluetooth if you don’t need them. You can also set standby mode so the screen switches off automatically; visual directions and points of interest will activate when you open your phone again.

Can I put my phone away and still receive directions?

Yes, during the walk you can keep your phone in a pocket of your backpack or clothing and receive the voice guidance. In standby mode, visual directions and points of interest will only activate if you open your phone at that moment — saving battery while you continue to receive audio guidance.

How accurate is a phone’s GPS in the mountains?

Modern smartphones are accurate to within 3 to 10 metres in optimal conditions. In deep ravines, dense forest or bad weather, accuracy can drop, so you should never rely on GPS alone: always watch the physical waymarks on the trail and the terrain.

Is GPS enough, or should I also carry a paper map?

GPS is an excellent tool, but it should never be your only means of navigation. Always carry a paper map of the area and a compass as a backup: electronic devices can fail, run out of battery or break in a fall.

Does GPS work the same in all Natour destinations?

Yes, GPS works via satellites and has global coverage. However, the quality of base maps and the number of available tracks can vary. In the Canary Islands, islands such as Tenerife, Gran Canaria and La Palma tend to have more documented routes than less-visited islands.

Do I need to walk a few steps for the GPS to activate?

Yes, when you start navigation it’s advisable to walk a few steps so the GPS can pinpoint you accurately and place you on the route. Once you hear the confirmation sound, you’ll know the guidance has started and is working correctly.

Is it safe to walk the routes alone?

All Natour destinations are very safe. The trails are officially approved and, in general, well waymarked. Using the App provides double security: it prevents you getting lost and allows you to be located and rescued in an emergency.

Should I tell someone about my route?

Yes, it’s essential to tell someone about your hiking plan, especially if you’re heading into isolated or mountainous areas. Safety comes first when you’re hiking self-guided.

What is the beacon and how does it work?

The beacon is a safety function that lets you send your GPS coordinates to an offline emergency number so you can be located in the event of an accident — meaning rescue services can find you even without mobile coverage. In the Natour App, the beacon is located on the lower band of the screen (blue strip), labelled SOS.

Does the phone work for emergencies without mobile coverage?

GPS works without coverage, but to make calls you need a mobile signal. In the Canary Islands, coverage on popular trails is usually good, but in remote areas it can be non-existent. That’s why it’s essential to always tell someone your route before setting out and to have the beacon function set up.

How do I give my GPS coordinates in an emergency (112)?

If you need to call 112, you can get your exact GPS coordinates from your hiking app or from Google Maps. Coordinates usually appear in decimal degrees (for example, 28.2916°N, 16.6291°W); read them clearly to the emergency operator. The beacon (SOS) function can make this process easier.

What happens if one day I feel unwell or can’t walk?

If for any reason you decide to skip a day’s walking, don’t worry: Natour reorganises the itinerary and the luggage and passenger transfers according to your needs.

How many islands make up the Canary archipelago?

The Canary Islands are a group of 8 islands, each with its own personality, landscapes and walking routes. Every island invites you to discover it slowly and at your own pace.

What are the main routes for exploring the islands?

There is a total route of 496 km across the 7 main islands via the Caminos Naturales, the GR 131 and the GR 132 of the Canary Islands, crossing each island from end to end. These historic trails have been restored based on the original paths used by the islands’ inhabitants.

What are the terrain and relief like in the Canary Islands?

All the islands are volcanic in origin, so the terrain is stony and uneven. The westernmost islands are more rugged and the elevation changes can be much steeper; the eastern islands have rolling terrain with gentler profiles.

What type of footwear is most appropriate for a walking holiday in the Canary Islands?

As a general rule, sturdy, high-cut footwear with a robust sole is recommended for the Canary Islands, to better protect your ankles against sprains.

What is the climate like for hiking in the Canary Islands?

The climate is warm subtropical and oceanic, with mild temperatures and low rainfall. Temperatures usually range between 15°C and 25°C all year round, making hiking possible in any season.

When is the best time for hiking in the Canary Islands?

From October to December the temperatures are perfect for walking, although January to March are also good months. Thanks to the archipelago’s privileged climate, you can hike all year round, adapting the routes to each season.

What particular factors should I bear in mind in the Canary Islands?

The westernmost islands, especially in the north, are wetter thanks to the influence of the trade winds. In addition, some islands can be more arid and windy, so you should adapt your equipment and planning to each specific island.

How many islands make up the Azores archipelago?

The Azores consist of 9 islands, all volcanic in origin. The main island is São Miguel, whose airport receives international flights.

What are the main routes in the Azores?

The flagship route is the Grande Rota de Santa Maria (GR 1 SMA), on the small Ilha de Santa Maria south of São Miguel: a 78 km trail that circles the island completely. Other spectacular trails are Lagoa do Fogo and Sete Cidades, on São Miguel; the ascent of Montanha do Pico (PR01PIC), on Pico island; and the Fajã dos Cubres trail, on São Jorge island.

What is the terrain like for walking in the Azores?

Although the islands are volcanic in origin, some are more weathered than others. The terrain is generally stony, but while São Miguel offers rolling terrain with moderate profiles, Pico island is rugged with challenging relief.

What type of footwear is most appropriate for a walking holiday in the Azores?

As a general rule, sturdy, high-cut footwear with a robust sole is recommended for the Azores, to better protect your ankles against sprains. Hiking poles are highly recommended.

What is the climate like for hiking in the Azores?

The Azores have a subtropical oceanic climate, with mild temperatures but heavy rainfall. Temperatures usually range between 12°C and 25°C throughout the year.

When is the best time for hiking in the Azores?

April to October is the most suitable time for walking in the Azores.

What particular factors should I bear in mind in the Azores?

In the winter months it’s important to be properly equipped for rain, which is very frequent. Summers, however, are warm and dry.

How many islands make up the Balearic archipelago?

The Balearic archipelago is made up of 5 inhabited islands: Menorca, Mallorca, Ibiza, Formentera and Cabrera. It also has dozens of smaller uninhabited islets.

What are the main routes for exploring the Balearic Islands?

In Mallorca there is the GR 221, 140 km long, crossing the whole Serra de Tramuntana. In Menorca, the Camí de Cavalls (GR 223) is a historic path that circles the entire island over 185 km.

Is the Balearic terrain very steep?

The Serra de Tramuntana, in Mallorca, has a rugged profile, although the trails offer regular terrain. The Camí de Cavalls, in Menorca, has a gentler profile, although its north side also has stony stretches. The terrain itself is regular and comfortable to walk.

What type of footwear is most appropriate for a walking holiday in Menorca?

Since the elevation changes in Menorca are relatively moderate, trainers can be sufficient. However, some stretches of the Camí de Cavalls are quite long, so hiking poles may be appropriate.

What type of footwear is most appropriate for a walking holiday in Mallorca?

For the Serra de Tramuntana, sturdy, high-cut footwear with a robust sole is recommended, along with hiking poles.

What is the climate like for hiking in the Balearic Islands?

In the winter months temperatures can be harsh, dropping to 5°C. At the height of summer, on the other hand, temperatures sit in the 30-35°C range. Spring and autumn are therefore the most suitable seasons.

When is the best time for hiking in the Balearic Islands?

Spring (March, April and May) and autumn (October and November) are the most suitable times for hiking in the Balearic Islands.

What particular factors should I bear in mind in Menorca?

The terrain allows you to walk in trainers. But Menorca is often affected by the tramontana wind, which sweeps down forcefully across the Gulf of Lion. In strong winds, avoid the cliff areas of the north coast.

What particular factors should I bear in mind in Mallorca?

The Serra de Tramuntana, as its name suggests, is exposed to the strong wind that arrives from the north. Protect yourself properly and avoid the cliff areas.

What time of year is least suitable for this kind of activity in the Balearic Islands?

In July and August the Balearic Islands are in peak tourist season: in addition to the heat, prices are very high and accommodation availability is scarce, so the central summer months are not suitable for this kind of activity. Nor are December and January, as many accommodations remain closed and the weather conditions are unfavourable.

What walking holidays does Natour offer in Portugal?

Natour currently offers the Rota Vicentina in 4 possible variants: 4 stages (Algarve); 5 stages (Porto Covo – Aljezur); 10 stages (Porto Covo – Salema); and a solo traveller option (with shared accommodation), on whichever itinerary the hiker prefers.

What kind of terrain awaits me and what elevation changes are there on the Costa Vicentina?

A significant part of the terrain consists of fine sand dunes. The itinerary has a gentle profile and runs through rolling countryside beside the sea. Along the way, unspoilt beaches and hidden coves follow one after another.

What is the climate like for hiking in Portugal’s Alentejo region?

The Alentejo has a warm, dry Mediterranean climate, softened by the Atlantic breeze that brings humidity. In winter the thermometer can drop to 5°C, but in spring and autumn temperatures range between 15°C and 22°C. In the central summer months it can reach 35°C.

When is the best time for hiking on the Costa Vicentina?

Without a doubt, the best time to walk the Rota Vicentina is in the spring months (March, April and May) and autumn (September and October).

What particular factors should I bear in mind for Portugal’s Rota Vicentina?

While sports footwear is appropriate, gaiters are highly recommended to keep sand out of your shoes.

What walking holidays does Natour offer on the Costa Brava?

Natour currently offers the Caminos de Ronda in two variants: one from Figueres to Palamós, in 6 stages and 8 days, and another from Figueres to Blanes, in 9 stages and 11 days.

What are the terrain and relief like on the Costa Brava?

The terrain is generally very flat, allowing you to cover long distances in a single day. The ground is compact and easy to walk on.

What is the climate like for hiking on the Costa Brava?

The Costa Brava has a Mediterranean climate, with some winter months when the thermometer can drop to 5°C and the tramontana wind can be unpleasant. In spring and autumn temperatures range between 15°C and 22°C, and in the central summer months it can reach 35°C.

When is the best time for hiking on the Costa Brava?

Without a doubt, the best time to walk the Caminos de Ronda is in the spring months (March, April and May) and autumn (September, October and November).

What particular factors should I bear in mind for the Costa Brava?

The routes can easily be tackled in sports footwear. The one factor that can be bothersome is the tramontana wind, which particularly affects this region and whose occurrence is unpredictable.