{"id":2718,"date":"2021-10-04T15:47:00","date_gmt":"2021-10-04T15:47:00","guid":{"rendered":"https:\/\/www.natour.travel\/faqs\/"},"modified":"2026-04-17T14:47:07","modified_gmt":"2026-04-17T14:47:07","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.natour.travel\/en\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"

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Frequently Asked Questions<\/span><\/h1>\n

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and\u00a0 \u00a0Cancellation Policy<\/span><\/h1>\n

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Payments and cancellations<\/span><\/h3>\n

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\n\t

\n\n\t \n What payment formats are available? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text css=””]\u25b8By creditcard:<\/strong> Payments made by credit card on our website are encrypted. The credit card details are secured and are only visible to the bank making the transaction.<\/p>\n

\u25b8By bank transfer: <\/strong>It is also possible to pay by transfer to our bank account.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n How far in advance can I cancel my trip free of charge? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text css=””]<\/p>\n

CANCELLATION POLICY<\/h3>\n

Self-guided walking holidays lodging including<\/span><\/strong><\/p>\n

\u2013 The deposit of \u20ac150 per person will not<\/b> be refunded in the event of cancellation.<\/p>\n

\u2013 Depending on the specific conditions of the destination, a 100% refund of the remaining balance will be made without giving reasons between 45 and 15 days before the arrival date.<\/p>\n

\u2013 Between 14 and 7 days before the arrival date: 50% refund of the remaining amount or a free date change.<\/p>\n

\u2013 Between 6 and 3 days before the arrival date: 25% refund of the remaining amount. Date changes will not be accepted.<\/p>\n

\u2013 72 hours before the arrival date, 0% refund of the remaining amount. Date changes will not be accepted.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Payment deadlines for your self-guided walking holiday <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text css=””]PAYMENT POLICY FOR SELF-GUIDED HIKING TRIPS<\/span><\/strong><\/p>\n

1st<\/sup> payment<\/strong><\/p>\n

– A deposit is required (non refundable) to formalise the booking at the time of confirmation. This payment can be made by credit card (a payment link will be sent to the applicant’s email address) or by bank transfer to the specified bank details.<\/p>\n

 <\/p>\n

Final payment<\/strong><\/p>\n

– On the date on which the free cancellation period expires, the final payment for the trip will be requested. After this payment has been made, we will proceed to send the travel documentation.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n When and how will I receive all my travel documents? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text css=””]DOCUMENTATION, MAPS, AND GPX TRACKS
\n<\/span><\/strong><\/p>\n

By email (priority)<\/strong><\/p>\n

– After final payment, you will receive an email with information and access details for our app. In it, you will find route notes for each stage or tour and GPX tracks for reliable navigation. You will also receive the briefing in PDF format and other additional information. This app allows you to download it once (to a single mobile device). With it, you can navigate your routes without needing a mobile or Wi-Fi connection (offline). If you require a second download for another mobile device, an additional charge of \u20ac20 will apply.<\/p>\n

 <\/p>\n

By postal delivery (optional)<\/strong><\/p>\n

– If you prefer an analog format, upon arrival at your first accommodation, you will receive an envelope addressed to you containing a detailed map of trails for your destination, a printed briefing, and other useful documentation.<\/p>\n

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\n\n\t \n Can I receive the documentation for my self-guided hiking trip after making the first payment? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text css=””]No. We send all travel documentation only after final payment has been made, at which point cancellation would incur possible penalties.<\/p>\n

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\n\n\t \n Can I make the final payment in advance so that I can receive the documentation for my self-guided hiking trip sooner? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text css=””]Yes, it is possible, although the cancellation policy will be modified as follows:<\/p>\n

\u2013 After final payment, 50% refund or free date change.<\/p>\n

\u2013 Between 6 and 2 days before the arrival date, 25% refund, with no possibility of changing the date.<\/p>\n

\u2013 48 hours before the arrival date, 0% refund.<\/p>\n

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\n\n\t \n If a specific alert is declared, what happens to my trip? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Generally, an alert declaration is not a travel ban. Consideration should be given to the requirements for arrival and return to the country of origin, possible quarantine and valid travel insurance.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n What happens if I need to change my travel dates? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text css=””]If for any reason you need to change your travel dates, this may incur an additional cost that will vary depending on the destination, the number of accommodations, and the complexity of the trip. Costs can range from \u20ac45 to \u20ac85, as this involves a significant amount of additional work which, depending on the case, may even require booking new accommodations. See below for the exact cost for each itinerary.<\/p>\n

\u25b8LA PALMA\u00a0 \u00a0……………….\u00a0 \u00a0\u20ac45\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u25b8EL HIERRO\u00a0 ……………….\u00a0 \u00a0\u20ac45<\/p>\n

\u25b8LA GOMERA\u00a0 …………….\u00a0 \u00a0\u20ac45\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u25b8TENERIFE\u00a0 ………………..\u00a0 \u00a0\u20ac45<\/p>\n

\u25b8GRAN CANARIA\u00a0 ……….\u00a0 \u00a0\u20ac45\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u25b8LANZAROTE\u00a0 …………….\u00a0 \u00a0\u20ac45<\/p>\n

\u25b8FUERTEVENTURA\u00a0 …..\u00a0 \u00a0\u20ac45\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u25b8MALLORCA\u00a0 ……………….\u00a0 \u00a0\u20ac45<\/p>\n

\u25b8MENORCA<\/p>\n